Manager Customer Success

TL;DR

Manager Customer Success: Leading a team of Customer Success Managers to drive activation, adoption, retention, and growth for hirify.global's multi-product portfolio with an accent on operational rigor, coaching, and cross-functional collaboration. Focus on building repeatable plays, improving customer outcomes, and managing a high-impact team in the West Region with travel and time zone alignment requirements.

Location: Remote within the United States with availability to work Pacific or Mountain Time hours and travel to the West Region

Salary: $77,400 - $123,600 annually depending on location

Company

hirify.global is the most-visited real estate platform in the U.S., helping customers navigate buying, selling, financing, and renting with innovative software solutions.

What you will do

• Lead and develop a team of Customer Success Managers supporting Small Business and Mid-Market customers across multiple products.
• Build and maintain operating rhythms to monitor account health and drive actionable coaching.
• Coach team members on value-driven discovery and customer conversations using tools like Gong.
• Partner with Sales, Support, Marketing, and Product teams to ensure a seamless customer experience.
• Use data and insights to prioritize accounts and improve team performance.
• Hire, onboard, and develop talent to build a strong leadership bench.

Requirements

• Must be located in the United States and able to work Pacific or Mountain Time hours
• 5+ years in customer success, account management, or B2B sales in recurring revenue or subscription businesses.
• 2+ years of people management experience leading Customer Success or account managers.
• Experience driving adoption, retention, and growth through structured account plans.
• Strong analytical skills and decision-making discipline.
• Ability to travel approximately 20% for internal and client events in the West Region.

Nice to have

• Experience in the real estate industry.
• Experience in multi-product environments and change leadership.

Culture & Benefits

• Remote work with flexibility to choose physical work location within the U.S.
• Equity awards based on experience, performance, and location.
• Inclusive and innovative culture recognized among the best workplaces in the U.S.
• Support for career growth and leadership development.
• Commitment to equal employment opportunity and diversity.