TL;DR

Operations Manager Field Operations: Managing financial and operational metrics, strategic project oversight, and cross-functional collaboration to optimize field operations and customer experience. Focus on long-term planning, cost analysis, and process improvements to align with company goals and world-class standards.

Location: Hybrid work arrangement with priority for talent in the Charlotte, NC area, United States

Company

%hirify_global% provides fast, reliable internet connections and excellent customer experience across twenty states in the Midwest and South, focusing on upgrading copper to fiber optic technologies.

What you will do

Manage financial and operational metric analysis and executive presentations.
Provide program management oversight to strategic projects and cross-functional initiatives.
Coordinate teams to foster idea exchange and improve operational efficiency.
Support field operations and customer experience through strategic process oversight.
Develop reports and recommendations for leadership to identify opportunities for cost reduction and efficiency.
Collaborate with multiple departments including Field, Dispatch, Service Delivery, and IT for process improvements.

Requirements

Location: Priority for candidates in Charlotte, NC area with hybrid work setup
Bachelor’s degree or equivalent experience with 5+ years in operations or project management.
Strong financial acumen and analytical skills.
Experience with reporting tools such as Power BI.
Excellent communication, presentation, and collaboration skills.
Knowledge of telecommunications technology and customer service orientation.

Nice to have

Master's degree in Business, Economics, or related field.
Experience in the telecommunications industry.

Culture & Benefits

Hybrid remote/office work arrangement with a new corporate HQ in Charlotte, NC.
Competitive compensation and comprehensive benefits including medical, dental, vision, life insurance, and 401K with company match.
Commitment to diversity, equity, and inclusion.
Supportive work environment promoting wellness and work-life balance.