Lead Solution Engineer (Conversational AI)

TL;DR

Lead Solution Engineer (Conversational AI): Guide customers through technical sales processes and design architectures for a conversational AI SaaS platform with an accent on technical depth in APIs, cloud ecosystems, and enterprise architecture. Focus on leading complex sales cycles, technical evaluations, and collaborating across sales and engineering teams.

Location: Must be based in Spain with a hybrid work environment.

Company

hirify.global is a fast-growing startup specializing in a voice-first Generative AI platform for contact centers, leveraging NLP and machine learning to automate customer service.

What you will do

• Lead the full technical sales process from identifying customer pain points to proving solutions.
• Collaborate closely with sales teams and co-own accounts and campaigns in the assigned territory.
• Develop territory plans, lead technical deep dives, and conduct Proof of Value/Concept sessions with customers.
• Improve internal processes, documentation, and ways of working.
• Represent customer feedback in product and engineering roadmap discussions.
• Engage with industry events, customer meetings, and company offsites.

Requirements

• Must be based in Spain.
• 5+ years experience as a Solution Engineer or similar in SaaS or enterprise technology.
• Strong technical knowledge of APIs, cloud ecosystems, integrations, and enterprise architecture.
• Proven ability to guide customers through complex sales cycles.
• Excellent communication and presentation skills in English and Spanish.
• Structured and calm problem-solving approach under pressure.

Nice to have

• Experience in contact center or VOIP/Telephony.
• Familiarity with Salesforce and sales tools.

Culture & Benefits

• Diverse team with 40+ nationalities and flat hierarchies.
• Career growth opportunities at a dynamic startup in Conversational AI SaaS.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation options.
• Training and development budget for continuous growth.
• Hybrid work environment valuing flexibility and in-person collaboration.

Hiring process

• Recruiter video call.
• Meeting with manager.
• Case study evaluation.
• Bar Raiser interview.