TL;DR

Customer Success Manager (Money): Manage and grow relationships with Mid-Market customers using %hirify_global% QuickBooks Money solutions with an accent on customer lifecycle management, adoption, and financial technology. Focus on building long-term partnerships, solving customer challenges, and driving product adoption and growth.

Location: Remote within the United States, including Atlanta, Georgia; Plano, Texas; and California (excluding Bay Area)

Salary: $137,000 - $185,500 (varies by location)

Company

%hirify_global% is a global financial technology platform serving approximately 100 million customers worldwide with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

Manage customer relationships with a dedicated book of business to ensure overall success.
Build and maintain relationships with key decision makers and stakeholders across customer teams.
Engage customers in strategic conversations to maximize value from %hirify_global% QuickBooks Money.
Monitor customer health and develop risk mitigation plans as needed.
Collaborate internally with Sales, Marketing, Product, and Support teams to solve customer challenges.
Promote growth by identifying opportunities for customers to use additional %hirify_global% products and services.

Requirements

Location: Must be based in the United States (remote work allowed within specified states).
3+ years in client-facing/account management roles with at least 2 years managing a dedicated book of business.
Strong consultative, problem-solving, and negotiation skills.
Knowledge or aptitude to learn financial technology, payment processing, and money movement solutions.
Excellent communication skills and ability to thrive in a fast-paced environment.
Willingness to travel up to 15%.

Nice to have

Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms.
Experience managing Mid-Market customer accounts.

Culture & Benefits

Competitive compensation with base salary, cash bonus, and equity rewards.
Strong pay-for-performance rewards approach.
Comprehensive benefits package.
Supportive environment encouraging learning and growth.
Flexible remote work options within the US.