Associate Customer Success Manager

TL;DR

Associate Customer Success Manager (SaaS): Acting as the primary relationship holder between hirify.global and its partners to ensure they achieve value with their existing subscriptions. Focus on driving new product adoption, achieving retention targets, and delivering top client experience.

Location: Bucharest, Romania. Hybrid working model based on trust and flexibility

Company

hirify.global's mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover.

What you will do

• Act as the primary relationship holder and point of contact for partners in a defined territory.
• Impact retention rate and increase product adoption.
• Ensure partners are using hirify.global best practices.
• Drive awareness of the hirify.global suite of product offerings and identify new opportunities.
• Identify at-risk customers and improve their experiences.
• Proactively identify opportunities to increase customer value.

Requirements

• Familiar with account management, sales, or customer service experience in the software industry.
• Understand how to engage and excite an audience.
• Creative problem-solving skills and an overall curious mindset.
• Team-focused mindset and ability to freely and openly share knowledge with others.
• Organized, with prioritization skills to manage a larger book of business.

Nice to have

• SaaS experience is a plus.
• Experience with Salesforce, Tableau, and Outreach preferred.

Culture & Benefits

• Competitive medical insurance for employees.
• Life and disability insurance coverage.
• Supplemented local PTO days based on tenure, sick days, and observed holidays.
• 2 Paid VoluNteer Days per year.
• Employee Stock Purchase Program.
• Meal Vouchers and Public Transportation Benefits.
• Optional Gym Benefits.
• Custom learning experience as part of our investment in you.