Associate Customer Success Manager

TL;DR

Associate Customer Success Manager (SaaS): Building and maintaining strong relationships with partners to drive product adoption and ensure retention with an accent on proactive problem-solving and account management. Focus on identifying customer needs, turning at-risk experiences into value, and maximizing the utility of the cyber resilience platform.

Location: Must be based in Bucharest, Romania (Hybrid working model).

Company

hirify.global provides an end-to-end cyber resilience platform designed to help businesses manage, secure, and recover from evolving threats.

What you will do

• Act as the primary point of contact for partners within a defined territory.
• Drive retention rates and increase platform adoption among existing partners.
• Educate partners on best practices to maximize the value of product offerings.
• Identify and mitigate risks for customers to improve their overall experience.
• Proactively explore and pursue new opportunities for value expansion.
• Collaborate with the internal team to share knowledge and improve partner engagement.

Requirements

• Must be based in or able to work from Bucharest, Romania.
• Proven experience in account management, sales, or customer service within the software industry.
• Strong organizational skills and ability to manage a large book of business.
• Excellent communication and audience engagement capabilities.
• Creative problem-solving mindset.
• Team-oriented approach to sharing knowledge and best practices.

Nice to have

• Previous experience in the SaaS industry.
• Proficiency with Salesforce, Tableau, and Outreach.

Culture & Benefits

• Competitive medical, life, and disability insurance.
• Flexible hybrid working model.
• Meal vouchers and public transportation benefits.
• Paid volunteer days and local PTO based on tenure.
• Access to custom N-ablite learning experiences.
• Employee Stock Purchase Program.