Sales & Renewals Agent

TL;DR

Sales & Renewals Agent (Sales): Handling bespoke insurance quotations, customer retention, and policy renewals with an accent on excellent customer service and compliance. Focus on managing inbound and outbound calls, upselling, and maintaining accurate client records in a hybrid work environment based in Liverpool.

Location: Liverpool, UK, Hybrid work format

Salary: £25,877 to £27,515 plus up to £2,000 performance bonus per annum

Company

hirify.global is a national leader in specialist insurance with over 40 years of experience and 1,700+ employees across the UK.

What you will do

• Provide bespoke insurance quotations tailored to individual customer needs
• Manage both new and existing customers, focusing on retention and upselling
• Handle inbound and outbound calls professionally
• Ensure compliance in policy renewals and data accuracy
• Update client records and review market analysis fairly
• Report to team leader or manager and work towards targets/KPIs

Requirements

• Location: Must be based in Liverpool or able to work hybrid from this location
• Excellent IT and data entry skills including Microsoft Excel, Word, and Outlook
• Good numeracy, literacy, and communication skills
• Previous sales or customer service experience preferred
• Highly self-motivated with strong organizational skills and ability to prioritize workload
• Target driven with excellent customer service and phone manner
• Visa: At least one year remaining on Graduate or Post-Study Work visa; no visa sponsorship available

Culture & Benefits

• 35 days holiday including bank holidays with buy/sell options
• 24/7 mental health support and free counselling
• Career growth opportunities through fairs and leadership programs
• Flexible benefits including early salary access
• Hybrid working options supporting work-life balance
• Recognition awards and social events