Customer Success Engineer (IT/Security)

TL;DR

Customer Success Engineer (IT/Security): Acting as a trusted advisor to help customers achieve desired outcomes, value, and success with hirify.global solutions with an accent on data-driven communication, strategic planning, and cross-functional collaboration. Focus on driving continuous product value by identifying new use-cases and expanding usage to reduce, enrich, and route data for security and observability.

Location: Remote - Singapore

Company

hirify.global is a data engine for IT and Security, trusted by many big names in demanding industries to solve their pressing data needs.

What you will do

• Act as a trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted hirify.global expert as customers transform data in their organization to support both security and observability outcomes.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs.
• Communicate effectively to tech touch customers, utilizing the customer success platform to automate responses using data-driven metrics.
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources.
• Collaborate cross-functionally with the hirify.global sales, marketing, product, experience, and engineering teams as the voice of the customer.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• A customers-first mindset with great communication and relationship management skills.
• Proven track record and experience working with large complex enterprises.
• Experience with Observability, Logs, Metrics, IT Operations and Security.
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data.
• Willingness to travel as needed (up to 30%).

Nice to have

• Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat.
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Loves talking to customers and solving problems
• Experience working remotely

Culture & Benefits

• Remote-first company empowering employees to do their best work, wherever they are.
• Generous benefits package which includes health, dental, vision, short-term disability, and life insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit.
• 401(k), equity, and eligibility for a discretionary company-wide bonus.