Support Analyst (Portfolio Management Systems)

TL;DR

Support Analyst (Portfolio Management Systems): Provide technical support and implementation assistance for portfolio management systems used by hedge funds and asset managers with an accent on troubleshooting trading, trade lifecycle, P&L, and reporting issues. Focus on resolving complex technical challenges, client engagement, and process optimization to improve operational efficiency.

Location: Must be based in Hong Kong or Singapore

Company

hirify.global delivers financial data, analytics, and software solutions to investment professionals worldwide, serving over 8,200 global clients with a focus on innovation and client-centric support.

What you will do

• Provide hands-on technical support and resolve complex issues related to trading, trade lifecycle, P&L, and reporting.
• Execute technical issue triage and root cause analysis to improve operational efficiency.
• Engage with clients, brokers, and internal teams to ensure smooth onboarding and high-quality support.
• Maintain system documentation and contribute feedback for product improvements.
• Collaborate with QA, Development, and Product teams to test releases and share knowledge.
• Utilize and configure support tools to optimize workflows and advocate for client needs.

Requirements

• Bachelor’s degree in Computer Science, IT, Mathematics, or related field
• 3–5 years of experience in technical or application support within financial services
• Familiarity with portfolio management systems or trading platforms preferred
• Understanding of financial industry products and operational controls
• Proficiency in Python, scripting, and data analysis; cloud platform experience (AWS) is a plus
• Strong interpersonal and communication skills to explain technical details to non-technical stakeholders

Nice to have

• Experience with client support platforms like Zendesk and Jira
• Knowledge of financial markets, instruments, and trade lifecycle prioritization

Culture & Benefits

• Work in a global financial technology company recognized as a Best Place to Work
• Collaborative and inclusive environment valuing curiosity and diverse perspectives
• Opportunities for knowledge sharing and professional growth
• Engagement with cutting-edge financial data and software solutions