Senior Information Technology Manager, Support (AI)

TL;DR

Senior Information Technology Manager, Support (AI): Owning corporate technology function across four U.S. offices, including networks, endpoint management, and identity and access with an accent on IT strategy and building scalable processes. Focus on automation and continuous improvement to reduce manual toil and improve security posture.

Location: Must work from either hirify.global’s Cambridge or NYC office 5 days a week.

Salary: $180K - $200K

Company

hirify.global is building the first Creative Entertainment company designed to amplify imagination, where ideas flow into sound and songs become yours.

What you will do

• Build and lead a small but mighty IT Support team, owning hiring, coaching, performance management, and career development as the team grows.
• Own IT operations end-to-end across four offices and our remote workforce, including networks, endpoint management, identity and access, AV systems, and day-to-day support.
• Deliver a seamless employee experience from onboarding to offboarding, managing hardware and software inventory.
• Drive automation and process improvement to reduce manual toil, establish ticketing workflows, SLOs, and support metrics.
• Establish IT security and compliance standards including device management protocols, disaster recovery plans, and regular audits.
• Keep hirify.global’s creative and engineering teams focused on the mission by removing technology friction.

Requirements

• 5–7 years of experience in IT operations or technical service management, with at least 2 years directly leading or building an IT support team.
• Hands-on technical depth across Apple and Microsoft ecosystems.
• Ability to manage and support a high performing team.
• Strong working knowledge of endpoint management, identity platforms, and networking.
• Managing in office IT/AV software and hardware installation.
• Applicants must be eligible to work in the US.

Nice to have

• Experience supporting a fast-growing startup or creative/media company.
• Supporting the AV infrastructure installation for future real estate investment and buildouts.
• Familiarity with SaaS platforms like Google Workspace, Google Meet, Slack, and Atlassian tools.
• Knowledge of disaster recovery planning and business continuity best practices.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Culture & Benefits

• Company Equity Package
• 401(k) with 3% Employer Match & Roth 401(k)
• Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
• 11 Paid Holidays + Unlimited PTO & Sick Time
• 16 Weeks of Paid Parental Leave
• Generous Commuter Allowance