TL;DR

Customer Retention Specialist: Responsible for retaining and re-engaging merchants who have declined engagement with %hirify_global%, with an accent on consultative and customer-centric approaches to understand challenges and rebuild relationships. Focus on designing, developing, and implementing new retention strategies and preventing merchant churn.

Location: Hybrid in Budapest, Hungary

Company

%hirify_global% is a payment and software service provider headquartered in London, focused on empowering small, local businesses across Europe with integrated payment and software tools.

What you will do

Handle inbound and outbound calls to re-engage and retain merchants.
Design, develop, and implement new customer retention strategies.
Become an expert in %hirify_global%’s pricing strategies and models.
Prevent merchants from ending their relationship through education and consultation.
Capture churn reasons and merchant challenges for internal feedback.

Requirements

1-2 years of experience in a similar customer-facing role.
Demonstrated experience with high-volume inbound or outbound calls.
Experience working in a fast-paced, target-driven sales environment.
Strong verbal and written communication skills in both Hungarian and English.

Culture & Benefits

AYCM Sporting Pass with access to hundreds of sports facilities across the country.
Daily office snacks and a monthly meal voucher.
Monthly Travel Pass and Health Insurance.
Friendly, comfortable, and informal office environment.
Commitment to diversity and equal opportunity.