Customer Support Specialist (Sweden)

TL;DR

Customer Support Specialist (Sweden): Providing exceptional customer service and support to hirify.global customers, contributing to revolutionising the energy industry with an accent on building lasting relationships and problem-solving. Focus on technical troubleshooting, billing support, and providing information about energy-saving opportunities to constantly improve products and services.

Location: Hybrid in Stockholm, Sweden

Company

hirify.global is a tech company helping households lower and shift their energy consumption to more sustainable and affordable hours.

What you will do

• Build strong and lasting relationships with customers, delivering world-class customer service across multiple channels.
• Research and resolve customer questions, concerns, and issues quickly and effectively.
• Provide technical support for both software and hardware, from app issues to charger integrations.
• Handle questions related to billing, account updates, and contracts.
• Inform customers about energy-saving opportunities and sustainability.
• Collaborate with cross-functional teams to identify process improvements.

Requirements

• Fluency in both Swedish and English is a requirement.
• Experience in customer service or a relevant field.
• Customer-oriented mentality and an empathetic attitude.
• Ability to solve problems quickly, effectively, and efficiently.
• Comfortable in a technology-driven environment.
• Interested in smart products and services and sustainability.

Culture & Benefits

• Contribute to a real shift in how people consume electricity.
• Be part of a mission to change an industry.
• Work passionately with sustainability and a circular approach.
• Be part of a growing team with offices in multiple locations.