Seller Launch & Account Management Apprentice (Ecommerce)

TL;DR

Seller Launch & Account Management Apprentice (Ecommerce): Managing newly launched sellers through their first weeks on the hirify.global platform, ensuring their successful transition from onboarding to active selling. Focus on analyzing sales data, providing strategic advice, and building lasting relationships across Europe and the United States.

Location: On-site in Paris

Company

hirify.global is a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

What you will do

• Own and manage 50-100 newly launched sellers, ensuring their transition from onboarding to active selling.
• Analyze sales and quality performance data using Excel and Salesforce, identifying optimization opportunities.
• Conduct structured follow-ups, guiding sellers through the launching process and addressing challenges.
• Develop professional relationships with sellers across Europe, providing patient and friendly support.
• Collaborate with Operations, Quality, Product, and Finance teams on special projects.
• Identify pain points in processes by gathering seller feedback and implementing targeted projects.

Requirements

• Seeking a 1 year apprenticeship contract (B3 or Master level)
• Fluent English & French (C1 minimum) - you'll manage relationships with sellers across Europe and the US daily.
• Excel proficiency including pivot tables and data analysis capabilities
• Highly organized with exceptional attention to detail for managing high-volume seller portfolios
• Strong communication skills - professional, friendly, and patient approach to challenging situations
• Negotiation and relationship-building abilities essential for portfolio management success

Nice to have

• Previous commercial experience - highly valued for managing seller relationships independently
• Salesforce experience or CRM familiarity
• E-commerce or marketplace experience
• Proactive ownership mindset - ability to make processes your own and drive improvements
• Additional European languages

Culture & Benefits

• Mission driven work environment where your day to day makes an impact on the planet.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

Hiring process

• Video-call Interview (Google Meet) with the Talent Acquisition Specialist (30min)
• Live Business Case Study and Skills Interview (Google Meet) with your future manager (45min)
• Team Fit Interview (Google Meet) with a team member (30min)