Trial Experience Team Lead

TL;DR

Trial Experience Team Lead (SaaS): Leading and coaching a team of Trial Experience Specialists to enhance their performance and development, serving as the primary point of contact for escalations. Focus on fostering a collaborative work environment and implementing strategic improvements to enhance service quality.

Location: Remote (United States)

Salary: $58,000 - $72,000 annually

Company

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Provide daily leadership, coaching, and empowering Trial Experience Specialists to enhance their performance and development.
• Serve as the primary point of contact for management level inquiries and customer support escalations.
• Monitor team and department health, contributing to strategic team development.
• Track and report on individual and team performance metrics, providing feedback for continuous improvement.
• Identify areas for process redesign and recommend changes to enhance service quality.
• Foster a collaborative work environment and encourage effective teamwork.

Requirements

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.
• Prior experience in SaaS sales, with a proven ability to manage the full sales cycle. Strong communication and negotiation skills are essential.
• Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred.
• A strong technical aptitude to help our users succeed with the HighLevel software.
• Strong collaboration, time-management and prioritization skills are critical to the success of this role.
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral.

Culture & Benefits

• Operate in a global, remote-first environment.
• Cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
• Committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level.
• Objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!