It Support Analyst

TL;DR

IT Support Analyst: Ensuring employees have secure and reliable tools and systems by resolving technical issues, managing hardware and software, and maintaining IT assets. Focus on automation, patching, and continuous process improvement to improve systems, efficiency, and scalability.

Location: Must be happy to work on-site in Amsterdam, Netherlands

Company

hirify.global empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences.

What you will do

• Provide first-line technical support to employees, resolving issues across hardware, software, and collaboration tools.
• Maintain IT asset records and support procurement, deployment, and inventory accuracy of laptops, smartphones, and peripherals.
• Configure and manage systems like MDM, Google Workspace, identity & access management (IAM), endpoint protection, and ticketing tools (e.g., Jira ITSM).
• Perform routine patching, endpoint updates, and periodic access control reviews to maintain a secure environment.
• Maintain clear and up to date IT documentation, including SOPs, onboarding procedures, troubleshooting guides, and a self-service knowledge base.
• Support ongoing IT compliance efforts by enforcing security policies and helping employees follow best practices.

Requirements

• 2+ years of experience in an IT support or helpdesk role.
• Strong troubleshooting skills across hardware, software, and network issues on Windows and macOS.
• Hands-on experience with tools like Google Workspace Admin, Microsoft Intune or other MDMs, SentinelOne or similar EDR tools, Jira Service Management, and identity platforms like Microsoft Entra or Okta.
• Familiarity with IT security standards and compliance frameworks
• Clear and empathetic communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Must be happy to work on-site

Nice to have

• Experience with networking fundamentals
• Practical scripting experience in PowerShell, Bash, or Python
• Experience supporting audit or certification processes

Culture & Benefits

• 8% Pension allowance paid monthly with the freedom to invest at your discretion.
• Fair use holiday policy.
• Daily varied and healthy food options for lunch provided by the company, and fruits and drinks available at the office.
• Social events and team-building activities.
• Headquarters located in Amsterdam.
• Public transport subscription or a bike subscription.