Customer Success Executive

TL;DR

Customer Success Executive (Support): Building and maintaining strong relationships with motor dealer customers, ensuring they are set up for success and getting the most value from their DoneDeal subscription and suite of products with an accent on technical troubleshooting, long-term satisfaction, retention, and growth. Focus on proactively addressing customer needs, collaborating with cross-functional teams, and driving continuous improvements based on customer behavior.

Location: Dublin/Remote

Company

hirify.global exists to make buying and selling in Ireland simple by creating connections for life’s most meaningful moments.

What you will do

• Build and maintain strong relationships with motor dealer customers.
• Assist with onboarding and handle inquiries.
• Provide technical troubleshooting and guide customers to success.
• Represent the voice of customers and bring feedback to product and commercial teams.
• Partner closely with sales, product, and engineering teams to deliver excellent outcomes.
• Manage accounts and contribute to long-term client relationships alongside the Sales team.

Requirements

• Minimum of 1 years’ experience in a customer-facing role, ideally within an online or technical support environment, with a focus on relationship management and customer success.
• Proficiency with technology and customer support tools such as Salesforce, Intercom, or similar platforms.
• Ability to manage customer queries across multiple channels (chat, email, phone), taking full ownership and demonstrating a strong sense of urgency and proactive follow-up throughout.
• Strong collaboration skills, partnering with sales, product and marketing teams across the business to resolve issues efficiently
• Strong team player who collaborates effectively while also being able to work independently and take initiative.
• High attention to detail with the ability to spot patterns in customer behaviour and drive continuous improvements, sharing insights with the wider team.

Culture & Benefits

• Optional remote work or centrally located office in Dublin.
• Culture where people are listened to and trusted to do their job.
• Career development, growth, and progression opportunities.
• Life insurance, fully-paid healthcare, and a 5% contribution towards your pension.