Senior Customer Success Manager (Data Quality)

TL;DR

Senior Customer Success Manager (Data Quality): Building and maintaining strong client partnerships for a Data Quality business with an accent on driving adoption, retention, and growth of hirify.global solutions. Focus on strategic success planning, becoming a trusted advisor, and communicating value to senior stakeholders.

Location: Hybrid (Sydney, Australia)

Company

hirify.global is a global data and technology company that helps businesses and consumers make smarter decisions using data, analytics, and expertise.

What you will do

• Build and maintain strong, long-term partnerships with key clients.
• Develop tailored success plans aligned with customer goals and business outcomes.
• Act as a trusted advisor for clients and the voice of the customer internally.
• Increase and track adoption of hirify.global Data Quality solutions and expand use cases.
• Present business reviews and success metrics to senior stakeholders.
• Identify potential churn and implement mitigation strategies.

Requirements

• 5+ years in Customer Success, Account Management, or client-facing roles.
• Background in SaaS, Data Management, Technology, or enterprise solutions.
• Proficiency in CRM platforms (such as Salesforce) and Microsoft Office.
• Strong experience solving enterprise technology and data challenges.
• Proven record of over-achievement and advanced negotiation skills.
• Excellent organization, project management, and time management skills.
• Experience mentoring junior team members.
• English: B2 required.

Nice to have

• Understanding of Enterprise Data Management.
• Prior experience with clients in Banking & Financial Services.

Culture & Benefits

• Focus on DEI, work/life balance, development, authenticity, and collaboration.
• Award-winning people-first approach, recognized as a World's Best Workplace.
• Commitment to being an Equal Opportunity and Affirmative Action employer.
• Support for a diverse workforce and accommodates disabilities/special needs.
• Culture that values innovation and personal growth.