Senior Training Specialist (Instructional Design)

TL;DR

Senior Training Specialist (Instructional Design): Translating business needs into actionable skill frameworks and scalable learning experiences, with an accent on defining skill standards, measuring competency, and developing engaging digital content. Focus on designing e-learning programs, conducting skill gap analysis, and ensuring content reflects up-to-date product knowledge for Support and CRM roles.

Location: Onsite in Malaysia with full relocation support provided

Company

hirify.global is a leading trading broker focused on reimagining leadership in fintech through scale, care, and real technology for over 1M clients worldwide.

What you will do

• Identify, define, and document core and advanced skills for Support and CRM roles, developing scalable measurement methods.
• Design and develop e-learning, microlearning, and simulation programs addressing skill gaps.
• Ensure all learning content is up-to-date with product knowledge and best practices.
• Conduct baseline and ongoing skill assessments, analyzing data for content improvement.
• Deliver onboarding for new hires and recommend continuous learning content.
• Collaborate on strategic initiatives like AI simulation development and gamified learning.

Requirements

• Willingness to relocate to Malaysia.
• Bachelor’s degree or higher qualification.
• Minimum 2 years of experience in a training or instructional design role, ideally with digital learning exposure.
• Proficient in e-learning authoring tools (e.g., Articulate Rise/Storyline, Canva) and LMS platforms.
• Excellent English communication skills—verbal, written, and visual.
• Highly organized with project management and prioritization abilities.

Nice to have

• Experience in financial services or customer-facing industries.

Culture & Benefits

• Competitive salary and annual performance bonus.
• Full relocation support for family, including flights, housing, visas, and legal assistance.
• Top-tier health insurance with full family coverage (medical, dental, vision, mental health, life insurance).
• Unlimited learning opportunities, external courses, English lessons, and education allowance for school/kindergarten fees.
• 21 days annual leave, public holidays, and paid sick, maternity, and paternity leave.
• Employee share scheme and appreciation program (gifts, birthday day-offs, celebration budgets).
• Meal and transport allowance, free gym membership, and monthly wellness allowance.
• Holiday flight and accommodation coverage after 1 year of service.

Hiring process

• Intro call with Recruiter (40 minutes).
• English Assessment.
• Written and Verbal Capability Tests.
• E-Learning Design / Course Creation Assessment.
• Final Interview (60 minutes).