Customer Account Manager (SMB)

TL;DR

Customer Account Manager (SMB): Managing a portfolio of SMB customers, ensuring adoption, renewals, and a positive experience. Focus on customer retention, identifying expansion opportunities, and collaboration with internal teams.

Location: Hybrid in Santa Clara, CA

Salary: $100,000 to $125,000 annually (including base and incentive-based compensation)

Company

hirify.global helps companies hire and upskill developers based on skills, offering a platform trusted by over 2,500 innovative companies.

What you will do

• Manage a portfolio of SMB customers, driving retention and customer satisfaction through defined adoption and renewal motions.
• Conduct regular customer check-ins to ensure they are realizing value and address issues proactively.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

Requirements

• 1–3 years of experience in a customer-facing role within a SaaS or technology environment.
• Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• Customer-focused and motivated by understanding customer needs and ensuring a positive experience.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Nice to have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
• A collaborative mindset.

Culture & Benefits

• hirify.global cares deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use.
• Move with urgency and believe great outcomes come from high standards.
• hirify.global is a proud equal employment opportunity and affirmative action employer.