Cyber Infrastructure Expert Support Engineer (Cloud/Linux)

TL;DR

Cyber Infrastructure Expert Support Engineer (Cloud/Linux): Troubleshooting and resolving complex technical incidents for hyper-converged storage and computer clusters with an accent on Linux administration, networking, and virtualization technologies. Focus on interacting with engineering teams to influence product evolution and mentoring junior team members.

Location: Must be based in Bulgaria

Company

hirify.global, a Swiss company founded in Singapore, is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect data.

What you will do

• Troubleshoot and resolve various technical incidents for hirify.global customers and partners.
• Build and maintain strong relationships with customers and partners.
• Interact with Engineering and Business departments to efficiently resolve complex technical customer issues.
• Train and mentor junior team members by sharing technical expertise and best communication practices.
• Participate in developing documentation, knowledge base, and technical articles on hirify.global’ products.
• Act as a technical expert in cloud and hybrid datacenter solutions, including software-defined high-performance storage and compute clusters, and disaster recovery infrastructure.

Requirements

• 3+ years experience on an infrastructure support engineer role.
• Fluent English (written and verbal).
• Strong hands-on experience with administration and troubleshooting across multiple Linux distributions (RHCSA or equivalent is a baseline).
• Experience with network traffic inspection, routing, and bandwidth analysis, and ability to set up and manage DHCP, DNS, L2TP/IPSec, OpenVPN, and high-availability configurations.
• Experience working with enterprise-level virtualization or container solutions such as VMware ESXi, Microsoft Hyper-V, KVM, or Virtuozzo.
• Reliable, proactive, analytical, detail-oriented, clear communicator with a professional, collaborative, and customer-first mindset.

Nice to have

• Additional languages (Spanish, French, Portuguese, German).

Culture & Benefits

• Corporate culture centers on innovation, accountability, and impact.
• Operate in a high-growth, fast-paced environment.
• Encourage bold thinking, challenging conventional approaches, and taking ownership of outcomes.
• Become a valuable member of a software vendor company with opportunities to directly influence product evolution.
• Be part of a global “A-Team” with more than 1800 employees in 50+ countries.

Hiring process

• Candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance.
• All employment offers are contingent upon successful completion of applicable criminal, education, and identity background checks.