Senior Customer Success Engineer (Fintech)

TL;DR

Senior Customer Success Engineer (Fintech): Ensuring customer satisfaction and optimizing their utilization and return on investment in hirify.global's data security platform with an accent on driving adoption through onboarding, training, and customized use cases. Focus on resolving technical issues, advocating for customer feedback, and mentoring other team members.

Location: Must be based in Europe

Salary: EUR 170,000-200,000

Company

hirify.global is reinventing data security, empowering businesses to realize the full potential of their data.

What you will do

• Serve as the primary technical expert on the hirify.global Platform, demonstrating in-depth knowledge and expertise.
• Drive customer adoption through effective onboarding and training processes.
• Design and deliver customized use cases that align with customers' goals using a consultative approach.
• Proactively identify and resolve any obstacles or blockers that may impede customer success.
• Collaborate with customers to develop joint success plans and conduct Quarterly Business Reviews.
• Mentor other team members, sharing your expertise and assisting in their professional development.

Requirements

• Associates degree or equivalent experience required; Bachelor’s degree in Computer Science or similar experience a plus.
• 12 years experience in Strong project management skills.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Excellent interpersonal and customer relations skills.

Culture & Benefits

• Ability to work remotely.
• Competitive salary.
• Unlimited PTO.
• Health, vision, and dental insurance.