Senior Director, Patient Engagement Operations (Biotech)

TL;DR

Senior Director, Patient Engagement Operations (Biotech): Leading the strategic design and operational build of a scalable, patient-centred engagement model to support commercialization of novel mental health therapies with an accent on reducing barriers to care, accelerating patient access, and optimizing real-world outcomes. Focus on architecting patient services infrastructure, vendor governance, and integrating patient insights into decision-making.

Location: Hybrid in our New York City office or remote on the east coast in the United States. Approximately 20-30% travel. Must have employment rights in the United States.

Salary: $220,000 - $270,000 USD annually.

Company

hirify.global is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health by developing novel treatments like COMP360 synthetic psilocybin.

What you will do

• Design and implement a patient engagement operating model aligned with commercial, medical, and access strategies.
• Lead development of patient support programs (e.g., onboarding, affordability, adherence support).
• Identify and operationalize solutions to reduce barriers to care, reimbursement, and treatment initiation.
• Oversee vendor selection, contracting, performance management, and governance for support services.
• Establish KPIs, dashboards, and analytics to measure patient experience and program effectiveness.
• Build and lead a high-performing team, fostering a culture of compassion and operational excellence.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 7+ years of leadership experience in patient engagement or operations within the biopharmaceutical or life sciences industry.
• Experience in mental health or neuroscience is highly preferred.
• Strategic systems thinker with demonstrated experience supporting launch of specialty or novel therapies.
• Background in REMS, hub operations, specialty pharmacy, patient services program operations, and compliance governance.
• Must have employment rights in the United States.

Nice to have

• Advanced degree (MBA, MPH, PharmD or equivalent).
• Experience integrating digital engagement tools and real-world data into patient programs.

Culture & Benefits

• Committed to diversity and equality in the workplace.
• Offers additional discretionary bonuses and equity as part of the total compensation package.
• Supports reasonable accommodation during the interview process.
• Fosters a culture of compassion, accountability, and operational excellence.
• Dedicated to developing novel treatments to improve lives of those suffering from mental health conditions.