Senior Staff Service Designer

TL;DR

Senior Staff Service Designer (UI/UX): Solving high-risk problems, focusing on elevating service design craft and service impact across multiple groups and influencing at the organizational level. Focus on linking people, process and product interactions with the goal of impact.

Location: Denver, CO; San Francisco, CA; New York, NY. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

Salary: $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York.

Company

hirify.global is on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR for small business owners.

What you will do

• Lead the end-to-end service design process for products and services that help small business owners and their employees thrive.
• Define and align on medium-term visions for the software-to-service experience, ensuring alignment across multiple groups and driving tangible impact for customers and the business.
• Develop a deep understanding of customer needs by leveraging quantitative and qualitative insights to inform and evolve the customer experience and supporting business systems.
• Collaborate with cross-functional teams to co-design and drive implementation of compelling service experiences that are impactful for small businesses and sustainable for hirify.global teams.
• Advocate for a user-centered approach and lead strategic initiatives that significantly improve the experience for small business owners and internal teams.
• Support the evolution of the service design practice by contributing to frameworks, documentation, and learning tracks that scale across the organization.

Requirements

• 8+ years of experience in service design, with a strong background in tech and a proven ability to collaborate with cross-functional teams to create holistic customer experiences.
• You possess a broad understanding of design practices across product, brand, and service, which you can demonstrate with a portfolio.
• You have a proven track record of building customer trust and loyalty and business value by meeting and exceeding user expectations while navigating operational and technical constraints.
• You are proficient at mapping user journeys and service architectures and analyzing them to identify new opportunities.
• Bring expert-level workshop design and facilitation skills, including the ability to design and lead high-stakes, cross-functional and executive working sessions that help teams move from ambiguity to shared understanding and aligned decisions.
• You have a demonstrated ability to influence strategic decisions across multiple groups by prioritizing customer needs and articulating your rationale.

Culture & Benefits

• hirify.global offers competitive compensation packages with a strong emphasis on equity based compensation (ownership in hirify.global).
• Physical office spaces in Denver, San Francisco, and New York City.
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
• hirify.global is proud to be an equal opportunity employer.