Technical Support Specialist (Fintech)

TL;DR

Technical Support Specialist (Fintech): Providing technical assistance to clients using payment gateway solutions and transaction processing services with an accent on investigating and resolving issues related to payment gateway operations and transaction flows. Focus on analyzing client requests and troubleshooting using logs and monitoring tools and monitoring payment system performance.

Location: Prague, Fully Remote

Company

International fintech company operating as a PSP (Payment Service Provider) for B2B clients worldwide, delivering end-to-end payment infrastructure.

What you will do

• Provide technical support to clients regarding payment services and transaction processing.
• Investigate and resolve issues related to payment gateway operations and transaction flows.
• Analyze client requests and troubleshoot using logs and monitoring tools.
• Escalate complex cases to the internal IT team and follow through until resolution.
• Monitor payment system performance and report potential incidents or service disruptions.
• Participate in testing new features, updates, and system improvements.

Requirements

• Basic understanding of fintech terminology (payment gateway, API integrations, transaction lifecycle, 3D Secure, etc.).
• At least 1 year of experience in technical support or customer service.
• Experience working with Jira.
• The ability to analyze logs and work with monitoring tools is a strong advantage.
• Intermediate level of English.

Culture & Benefits

• Professional growth opportunities, training, and mentorship.
• Healthcare & insurance benefits for personal well-being.
• A collaborative and dynamic work environment.
• Other benefits.