Principal Product Researcher, Public Sector (AI)

TL;DR

Principal Product Researcher (AI): Leading strategic and tactical research to inform product, design, and engineering decisions for Missionforce, focusing on AI-powered, agentic experiences for the U.S. public sector. Focus on democratizing data, insights, and decision-making across enterprise mission-critical capabilities and augmenting human decision-making at scale with AI.

Location: Remote (Must be a U.S. citizen living on U.S. soil and based in Oahu, Hawaii)

Company

hirify.global is the #1 AI CRM, enabling customer success through AI agents and driving innovation with core values.

What you will do

• Lead strategic and tactical research for Missionforce products, supporting U.S. Department of Defense, Intelligence Community, Aerospace, and Allied Nations.
• Help shape next-generation mission-critical capabilities that democratize data, insights, and decision-making.
• Empower users to move from questions to action through AI-powered, agentic experiences.
• Bring deep expertise in applications, AI, analytics, data platforms, and complex mission workflows.
• Partner with cross-functional teams to ground strategy in real customer needs and manage multiple research initiatives.

Requirements

• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.
• Active Top Secret clearance required; TS/SCI preferred.
• 8-10+ years of experience conducting research in product research, user research, market research, or other technology contexts.
• Familiarity with enterprise software, particularly as-a-service platforms, and a strong understanding of evolving Defense, Intelligence Community, and Aerospace personas.
• Hands-on experience with, or a solid working knowledge of, Generative AI and related technologies.
• University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research).

Nice to have

• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
• Background in defense/aerospace industries or operational military/logistics experience.

Culture & Benefits

• Work with a company leading workforce transformation in the agentic era.
• Opportunity to better business and the world through AI.
• Work for a company where innovation is a way of life and ambition meets action.