Senior SFDC BA (Emerging Markets)

TL;DR

Senior SFDC BA (Emerging Markets): Providing technical design for configuration and customization of Salesforce LSC CRM implementation across countries and regions with an accent on translating business needs into functional requirements and ensuring alignment between global CRM design and local country needs. Focus on supporting fit-gap analysis, UAT planning, and adherence to compliance and data privacy standards.

Location: Onsite in Karnataka, India

Company

hirify.global is a technology-led healthcare solutions provider focused on enabling healthcare organizations to be future-ready.

What you will do

• Provide technical design for Salesforce LSC configuration and customization.
• Act as a business analyst supporting Salesforce LSC CRM implementation across various countries and regions.
• Translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Ensure alignment between global CRM design and local country needs, identifying gaps and risks.
• Support fit-gap analysis and collaborate with technical teams during design, build, and testing phases.
• Assist with UAT planning and execution, change impact assessments, and country readiness activities.

Requirements

• 4+ years of experience as a Business Analyst supporting CRM or commercial technology implementations.
• Experience in the pharmaceutical or life sciences industry with understanding of sales, medical, and commercial operations.
• Hands-on experience with Salesforce CRM (Sales Cloud, Service Cloud, or LSC preferred) in multi-country or global deployments.
• Strong ability to gather, document, and manage business requirements.
• Experience working closely with System Integrators, product owners, developers, and testing teams.
• Proven ability to translate local market needs into global CRM standards.
• Experience with Agile delivery methodologies.

Nice to have

• Salesforce certifications (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst).

Culture & Benefits

• Accelerated, global growth opportunities for bold, industrious, and nimble talent.
• Unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy.
• Mentorship from some of the most brilliant minds in the industry.
• Global fast-track career growth.
• Purpose-driven organization with customer obsession as a driving force.
• Bold actions, nimble decision-making, and industrious work approach.