TL;DR

Business Process Analyst (Fintech): Designing, enhancing, documenting, and harmonizing merchant onboarding processes across the SMB organization with an accent on efficiency, scalability, and operational soundness. Focus on driving process transitions to a Global Capability Center in Poland and ensuring effective implementation.

Location: Hybrid in Warsaw, Poland

Company

%hirify_global% is an innovator in the payments technology industry, providing solutions for businesses globally.

What you will do

Design, evaluate, and improve end-to-end SMB onboarding processes across regions and platforms.
Collaborate with global teams to ensure alignment, consistency, and effective adoption of processes.
Support the transition of onboarding processes to the Global Capability Center (GCC) in Poland.
Create and maintain SOPs, workflows, and training materials for operational readiness.
Work closely with Product, Tech, Risk, Compliance, Operations, and Commercial teams to align process changes.
Monitor KPIs and feedback to drive continuous improvement, automation, and best practice adoption.

Requirements

Solid experience in process architecture, process management, or operational excellence.
Strong knowledge of merchant onboarding, KYC, payments, or financial services workflows.
Excellent communication skills and ability to work with global, cross-cultural teams.
Strong documentation and analytical capabilities.
Ability to manage multiple complex initiatives across regions and stakeholders.

Nice to have

Experience in shared service/capability center transitions.
Knowledge of Lean, Six Sigma, BPM, or other improvement methodologies.
Familiarity with CRM systems, onboarding platforms, workflow tools, or automation solutions.
Previous background in regulated or compliance-focused environments.

Culture & Benefits

Opportunity to be at the heart of the global payments technology industry.
Private medical & life insurance, MyBenefit Platform, holiday allowance.
Public transportation allowance, meal allowance, and annual bonus.
Referral program.
Empowering culture, strong technology, and extensive training opportunities to accelerate your career.