Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Leading onboarding for high-value customers of hirify.global technological platform with an accent on strong relationships with counterparts and partners. Focus on project-managing and providing guidance and solutions for new clients’ integrations and post-launch expansion initiatives.

Location: Hybrid

Company

hirify.global is a company that built the product that runs the fast apps our world runs on.

What you will do

• Be the primary lead for high value customers, building strong relationships and becoming their trusted advisor.
• Lead onboarding to help clients start using hirify.global technological platform and drive adoption.
• Project-manage and provide guidance and solutions for new clients’ integrations and post-launch expansion initiatives.
• Work closely with commercial team to identify business goal opportunities and develop account strategy.
• Identify and mitigate churn risk proactively.

Requirements

• 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software.
• Experience with Enterprise customers, and/or dynamic and technological accounts.
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business.
• Aptitude and curiosity to learn about technical concepts related to our customers and product.
• Strong presentation, verbal and written communication, organization, multitasking, and time management skills.
• A Bachelor degree from a University is a must.
• Fluent Hebrew or Arabic speaking

Nice to have

• Experience with NoSQL databases or distributed caches.

Culture & Benefits

• Competitive salaries and equity grants.
• Flexible vacation time to promote a healthy work-life balance.
• Health insurance, paid paternity leave, and pension plan.
• Flexible working options.
• Yearly health and wellness budget for a healthy mind and body.
• Frequent team celebrations and recreation events.