Customer Success Manager (Enterprise Software)

Формат работы

hybrid

Тип работы

fulltime

Грейд

senior

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (Enterprise Software): Managing and growing relationships with high-value enterprise customers for a technological platform with an accent on driving product adoption and mitigating churn risk. Focus on project-managing client integrations, identifying business opportunities, and becoming a trusted advisor.

Location: Hybrid, within EMEA.

Company

hirify.global is a company that builds high-performance database products for fast applications, serving over 10,000 customers worldwide and on its way to IPO.

What you will do

Be the primary lead and trusted advisor for high-value customers.
Lead onboarding to drive adoption of the hirify.global platform.
Project-manage new client integrations and post-launch expansion initiatives.
Collaborate with commercial teams to identify business opportunities and develop account strategies.
Proactively identify and mitigate customer churn risk.

Requirements

3+ years of experience in customer-facing roles, ideally in Customer Success for enterprise software.
Experience with Enterprise customers or dynamic technological accounts.
Proven ability to grow customer relationships and understand their business.
Aptitude and curiosity to learn technical concepts related to the product.
Strong presentation, communication, organization, multitasking, and time management skills.
Bachelor's degree from a University.
Fluent Hebrew or Arabic speaking.

Nice to have

Experience with NoSQL databases or distributed caches.

Culture & Benefits

Competitive salaries and equity grants.
Flexible vacation time to promote a healthy work-life balance.
Health insurance, paid paternity leave, and pension plan.
Flexible working options and home internet reimbursement.
Yearly health and wellness budget for a healthy mind and body.
Frequent team celebrations and recreation events.
Lunch stipends.
Learning and development opportunities.
Ability to influence a high-performance company on its way to IPO.

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