TL;DR

Junior Customer Service Specialist (Finance): Supporting customers with invoice and payment inquiries and assisting the AR team with basic collection tasks, with an accent on accurate record-keeping and issue resolution. Focus on investigating simple billing issues and improving customer experience.

Location: Onsite in Poland

Company

%hirify_global% is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

Communicate with customers via email, phone, or ticket system to answer questions about invoices and payments.
Investigate simple billing issues and collaborate with internal teams for resolution.
Support the AR team with overdue accounts and basic collection tasks.
Accurately record customer interactions and assist with month-end reporting and administrative tasks.
Work with Sales, Finance, and Operations teams to enhance customer experience.
Escalate complex issues to senior team members and adhere to company policies.

Requirements

Bachelor’s degree required.
No previous experience needed; open to fresh graduates.
English Language proficiency B2/C1.
Strong communication and confidence speaking with customers.
Basic Excel skills and willingness to learn financial systems like SAP.
Attention to detail, accuracy, strong organization, and time-management abilities.

Culture & Benefits

Opportunity to be part of a global organization focused on development.
Open-minded and multinational work environment.
Professional development and clear career path.
Extensive benefits package: Multisport Card, Lux Med medical healthcare (including dental care), life insurance, and cafeteria benefits.
Energetic, collaborative, and inclusive workplace where everyone can thrive.