Global Program Manager (Localization)

TL;DR

Global Program Manager (Localization): Leading global teams to deliver localization solutions and manage customer relationships with an accent on driving profitable growth, customer satisfaction, and process improvement. Focus on identifying new revenue opportunities, tracking team performance, and managing financial targets.

Location: Dublin, Ireland

Company

hirify.global partners with brands globally to deliver translation and localization solutions using a world-class platform.

What you will do

• Engage with customers as a Customer Success leader to understand their business needs and execute defined solutions.
• Identify and actively seek out opportunities for increasing revenue from existing and new business streams.
• Proactively fulfill Customer needs through innovative thinking and collaboration with internal technical, production, and quality teams.
• Collaborate with operations leadership, Sales, and Production teams to ensure customer satisfaction and drive continual process improvement.
• Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability.
• Review program financial data to ensure financial targets are achieved and manage operational revenue forecasts.

Requirements

• Minimum 5 years’ experience in project management and program management within the Localization field.
• Extensive interpersonal skills, excellent business planning, cross-group coordination, and business acumen.
• Strong oral and written communication skills, including slide concept creation and customer presentation in English.
• Strong analytical/problem-solving skills, demonstrated success in driving complex programs, and outstanding organizational skills.
• Adaptability, flexibility, and the ability to manage multiple assignments and deadlines in a fast-paced environment.
• Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure.

Culture & Benefits

• Ongoing career opportunities within a repeat Forbes and Newsweek-listed “Best Employer for Women,” “Best Employer for Diversity,” “Best Remote Employer,” “Best Large Employer,” and “Most Loved Workplace.”
• Career development path designed to utilize your skills and passions in a world-leading company with over 25 years of experience.
• Contract of employment with employee benefits package according to your location, including a day off on your birthday and for volunteering work.
• Exposure to various technology stacks and opportunities to cooperate with some of the biggest companies in the world.
• Access to Lionbridge’s Employee Wellness Platform.