Service Designer - Colleague Channels

TL;DR

Service Designer (Fintech): Designing customer and colleague-facing services within a financial group, focusing on understanding problems, exploring opportunities, and applying human-centred design principles. Accent on integrating AI and agentic capabilities responsibly to improve internal operations and ensure great customer outcomes.

Location: Hybrid, requiring at least two days per week (40%) in the Manchester office.

Salary: £61,344 - £68,160 per year

Company

hirify.global is a financial institution focused on sustainability, inclusivity, and customer-centricity, building the future of finance and exploring AI innovation.

What you will do

• Work as part of agile, cross-functional teams to explore problems and design end-to-end services.
• Apply customer, colleague, and market insight to support the shaping of initiatives.
• Design and document current and future state services, including journeys and service blueprints.
• Facilitate workshops and stakeholder sessions, helping to understand needs, risks, and constraints.
• Communicate design work clearly, incorporating feedback and balancing different perspectives.
• Contribute to exploring AI and agentic capabilities in a human-centred and responsible way.

Requirements

• 3–7 years of experience in Service Design.
• Solid grounding in service design and design thinking methods.
• Proactive, collaborative mindset and a desire to learn and improve.
• Strong communication skills, able to explain work to technical and non-technical audiences.
• Confidence working with stakeholders and openness to feedback.
• Interest in innovation and emerging technology, including AI.

Culture & Benefits

• Inclusive environment that promotes diversity and belonging.
• Generous pension contribution of up to 15%.
• Discretionary annual performance-related bonus and share schemes.
• 30 days’ holiday, plus bank holidays.
• Range of wellbeing initiatives and generous parental leave policies.
• An environment for continuous learning and career growth.