Resource Analyst, CS Operations

TL;DR

Resource Analyst (CS Operations): Driving service levels by ensuring sufficient staffing across various skills and markets through comprehensive forecast modelling, planning, and real-time resource allocation. Focus on analyzing data to identify under/over performance, optimizing resources, and ensuring the hirify.global community receives timely support.

Location: Hybrid in Kaunas or Vilnius, Lithuania. 2 days in office are recommended but not enforced. Workation is possible for up to 90 days per year, with 21 days allowed outside of the EU.

Salary: €2,033–€2,925 gross per month.

Company

hirify.global Group is Europe's leading platform for second-hand fashion, founded in Lithuania, connecting millions of members across 20+ markets to give items a second life.

What you will do

• Conduct forecast modelling based on historical data, trends, and company strategy to identify workforce needs.
• Run "what-if" scenarios for staffing to make informed decisions and address potential gaps.
• Generate and maintain accurate data and reporting to inform leadership on resource planning and optimisation.
• Analyse data to identify reasons for under/over performance and recommend actionable insights to improve efficiency and effectiveness.
• Collaborate with cross-functional teams to produce, communicate, and implement action plans aligned with business objectives.
• Monitor staffing levels against the scheduled plan to optimise resources and ensure delivery of exceptional targets.

Requirements

• Proficient in numerical analysis and enjoys working with data to derive insights.
• Proficient in Excel/Google Sheets and other BI tools to manipulate and analyse data.
• Exceptional English language proficiency, both written and spoken, required for effective communication.
• Strong critical thinking, fast decision-making, and problem-solving skills.
• Desire to learn and expand knowledge of workload and workforce management.
• Previous experience in resource planning, workforce management, or business data analytics is considered an advantage.

Culture & Benefits

• Opportunity to benefit from a share options programme.
• 25 working days of holiday.
• Home office support including IT workstation equipment and a personal budget for home workplace furniture.
• Private health insurance and digital mental and emotional health support.
• A personal monthly budget for shopping on hirify.global.
• Hybrid workplace model where 2 days in office are recommended but not enforced.
• Workation opportunity for up to 90 days per year.
• Dog-friendly office.