Business Analyst, Airline Loyalty

TL;DR

Business Analyst (Airline Loyalty): Defining and validating business and functional requirements for airline loyalty programs with an accent on program structures, tiering, and partner engagement. Focus on ensuring system feasibility, challenging vendor solutions, and supporting implementation against real-world operations.

Company

hirify.global is a leading global professional services company, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Define business and functional requirements across program structures (B2C, B2B), tiering, benefits, milestones, and campaigns.
• Validate use cases and operational scenarios including retro claims, refunds, and exceptions.
• Own functional fit scoring during vendor evaluation processes.
• Ensure feasibility across customer service, finance, marketing, and partnerships.
• Challenge vendors on configurability versus customization of solutions.
• Support implementation by validating solution design against real-world operations.

Requirements

• 7–10+ years in airline or large-scale loyalty program operations/design.
• Hands-on exposure to LMS platforms (e.g., Comarch, IBS, Amadeus, Salesforce).
• Strong understanding of billing, settlement, fraud, and customer servicing.
• Ability to translate business ambition into executable system requirements.

Culture & Benefits

• Energetic, collaborative, and inclusive workplace where everyone can thrive.
• Part of a global community with more than 300,000 associates.
• Commitment to doing what’s right for people, clients, company, communities, and climate.
• Fosters an innovative environment to build your career path.
• An equal opportunity employer.

Hiring process

• Applicants may be required to attend interviews in person or by video conference.
• Candidates may be required to present their current state or government issued ID during each interview.