AI Productivity Analyst (AI)

TL;DR

AI Productivity Analyst (AI): Scouting, evaluating, and piloting third-party AI tools to unlock significant productivity gains across Dialpad with an accent on identifying high-value process bottlenecks and quantifying business impact. Focus on designing structured experiments, developing ROI models for senior leadership, and supporting implementation through prompt engineering and user training.

Location: This position has the opportunity to be based in our San Ramon, CA, office on a hybrid schedule.

Salary: $98,000 - $123,500 USD

Company

Dialpad is a leading AI-powered customer communications platform, transforming how businesses communicate with their customers using real-time, AI-driven insights.

What you will do

• Partner with functional leads to identify high-value process bottlenecks.
• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate workflows.
• Design and run structured experiments (PoCs, A/B tests) to quantify productivity impact and user adoption.
• Develop and present ROI models, providing actionable recommendations to senior leadership.
• Support implementation, including light configuration, prompt engineering, and user training.
• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed productivity targets.

Requirements

• Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, or (applied) AI.
• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok) in personal or academic projects.
• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.
• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.
• Clear, concise communication skills comfortable distilling technical findings for non-technical stakeholders.
• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.

Nice to have

• Experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.
• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Culture & Benefits

• Be part of a collaborative team working toward the shared mission of making customers and employees wildly successful.
• Thrive on continuous evolution, leveraging industry-leading AI to constantly refine the platform and individual skills.
• Competitive benefits and perks, alongside a robust training program to reach full potential.
• Inclusive offices offering a vibrant environment to cultivate collaboration and connection.
• Exceptional culture, recognized repeatedly as a certified Great Place to Work.