Engineering Manager - Platform Integrations

TL;DR

Engineering Manager (Integrations): Leading a customer-focused team to deliver seamless integrations with strategic ticketing and ITSM platforms, empowering customer service teams to manage incidents efficiently. Focus on building and managing a talented engineering team, defining vision and roadmap for integrations, and balancing engineering excellence with product delivery.

Location: Hybrid in Lisbon, Portugal, with 2 days per week in the office.

Company

hirify.global is a global leader in digital operations management, providing an AI-powered platform for business resilience and operational efficiency.

What you will do

• Build and manage a team of talented software engineers, providing mentorship and coaching.
• Partner with Product Management and senior engineers to create a vision and roadmap for strategic integrations.
• Deliver seamless, reliable integrations with ITSM platforms and customer service tools.
• Balance engineering excellence with product delivery, making pragmatic trade-off decisions.
• Collaborate with other engineering leaders on cross-team initiatives, both cultural and technical.
• Attract, recruit, and retain diverse talent, measuring impact through success metrics for integration reliability and customer adoption.

Requirements

• 8+ years of overall experience in Engineering.
• 2+ years of Engineering Management experience.
• Experience building and operating distributed systems with scalability, availability, and performance requirements.
• Experience managing teams and fostering healthy, collaborative engineering cultures.
• Must reside in an eligible location; specific restrictions apply to some regions in Australia, Canada, and the United States.

Nice to have

• Experience working on large-scale integration platforms and/or ITSM systems.
• Understanding of the balance between planning and execution.
• Track record of helping teams consistently ship value to customers.
• Technical depth to engage in design/code discussions, particularly around integration patterns and API design.
• Familiarity with strategic integration partners such as ServiceNow, Jira, Salesforce, or Zendesk.
• Understanding of Agile principles and how to apply them effectively.

Culture & Benefits

• Flexible, hybrid workplace with offices in 8 major cities globally.
• Competitive salary and comprehensive benefits package, including company equity and ESPP.
• Generous paid vacation time, paid holidays, sick leave, and company-wide wellness days.
• Paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent).
• Paid volunteer time off (20 hours per year) and company-wide hack weeks.
• Mental wellness programs.