Head of AI Studio Adoption (AI)

TL;DR

Head of AI Studio Adoption (AI): Developing and executing strategies to increase AI product usage and ensure customer value realization with an accent on driving AI adoption at scale through data-driven insights. Focus on identifying high-impact use cases, fostering cross-functional leadership, and influencing product roadmap with field feedback.

Location: This role can be located in San Francisco, Chicago, New York City or remote within the US. For hirify.globals located in San Francisco, Chicago, or New York City, the standard in-office days are Monday, Tuesday, and Thursday.

Salary: $185,600–$218,400

Company

hirify.global is a leading platform for human + AI collaboration, building work management software to help organizations become more effective.

What you will do

• Develop and execute comprehensive strategies to drive AI product usage and adoption.
• Own and track key success metrics and KPIs for AI adoption, including credit utilization and time-to-value.
• Partner with Product and Customer teams to identify and scale high-value AI use cases across various industries.
• Act as the internal advocate for the customer, ensuring AI experiences translate into tangible business outcomes.
• Collaborate cross-functionally with Customer Success, Sales, Product, Marketing, and Data Science on AI adoption initiatives.
• Analyze usage patterns and customer feedback to generate proactive insights and anticipate customer needs.

Requirements

• 5-10 years of experience in customer success or a similar role, specifically in SaaS environments and delivering AI-based solutions.
• Demonstrated ability to independently manage and resolve complex client scenarios.
• Excellent communication and analytical skills to influence product development.
• Proven track record of fostering cross-departmental partnerships.
• Innovative thinking, adept at identifying opportunities for customer engagement and product adoption.
• English: B2 required.

Culture & Benefits

• Comprehensive compensation package including base salary and potential equity/sales incentives.
• Equitable and competitive benefits packages, varying by role and country.
• Benefits include mental health, wellness & fitness support.
• Offers career coaching and inclusive family building benefits.
• Provides long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.