Lead SCM Customer Satisfaction Program (Semiconductor)

TL;DR

Lead SCM Customer Satisfaction Program (Semiconductor): Leading programs for material availability and supply-demand balance in the semiconductor industry with an accent on cost efficiency, service level agreement improvement, and inventory optimization. Focus on managing stakeholder engagement, driving urgent demand fulfillment, and pursuing operational and cost excellence within a matrix organization.

Location: Onsite in Icheon, South Korea

Company

hirify.global is a corporation specializing in the development and manufacturing of advanced lithography systems for the semiconductor industry.

What you will do

• Lead the SCM customer satisfaction program by ensuring quality of Demand & Supply balance and preventing material availability risks.
• Execute demand forecasting within field operation and schedule parts & tools delivery by aligning with internal and external stakeholders.
• Manage inventory levels in line with customer demand, monitoring fill-rate and zero bin status, and adjusting stocking strategy.
• Drive customer's urgent demands to be fulfilled and maintain logistics targets.
• Lead cross-functional sectors on agreed goals to pursue operational and cost excellence, implementing continuous improvement.
• Design and manage effective performance dashboards with customer KPI reports and create presentations for customer intimacy.

Requirements

• 10-15 years of experience in supply chain, inventory planning, or relevant operations.
• Bachelor's degree with a major related to supply chain, business administration, or a technical department.
• Good command of both written and spoken Korean and English.
• Understanding of the semiconductor business market and operational environment preferred.
• Strong leadership experience in cross-functional teams and proactive communication skills.
• Ability to rapidly identify core issues and opportunities in your area of work and proactively involve colleagues for alignment.

Nice to have

• SAP operation and advanced Excel skills.

Culture & Benefits

• Work within a diverse and inclusive workforce.
• Opportunity to drive operational and cost excellence within a matrix organization.
• Actively engage in leading cross-functional sectors on agreed goals.
• Contribute to a company that values and respects a diverse and inclusive workforce as an Equal Opportunity Employer.
• Work in an international environment and lead a team.