Technical Support Specialist

Формат работы

onsite

Тип работы

fulltime

Грейд

junior

Английский

Страна

Armenia

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Support Specialist: Handling client inquiries and providing technical consultations with an accent on problem-solving and timely issue escalation. Focus on diagnosing technical problems and ensuring clear communication with both clients and internal teams.

Location: Onsite in Yerevan, Armenia

Company

hirify.global is an IT product company with offices in 5 countries, providing digital business transformation solutions to entrepreneurs in 81 countries.

What you will do

Handle incoming chats and calls efficiently.
Provide technical consultations to clients and internal colleagues.
Escalate bug reports and feature requests to the second-line support team.

Requirements

Strong communication skills and a willingness to work with people.
A comprehensive approach to problem-solving, responsibility, and punctuality.
Mandatory experience in technical support of at least 1 year.
High level of computer literacy.
Fluent Russian language.

Nice to have

Knowledge of HTML and CSS.
Experience working in large companies.

Culture & Benefits

Official employment under Armenian Labor Code.
Work from a new, comfortable office in central Yerevan.
Work schedule: 2/2, from 8:00 AM to 8:00 PM.
Free English language courses.
Private medical insurance (DMS) after probation.

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