Senior Infrastructure Specialist (Voice Services)

TL;DR

Senior Infrastructure Specialist (Voice Services): Designing, implementing, and integrating modern voice solutions aligned with strategic roadmaps, leading a team to deliver high-quality engineering change. Focus on ensuring voice solutions are resilient, scalable, and aligned to best practices, supporting automation and orchestration activities to improve efficiency and service reliability.

Location: Edinburgh, Leeds & Manchester. Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Salary: £72,702 - £80,780

Company

hirify.global is on an exciting journey to transform the Group and the way they’re shaping finance for good.

What you will do

• Work closely with senior engineers and architects to design, implement, and integrate modern voice solutions aligned with strategic roadmaps.
• Lead a Team to deliver and support high‑quality engineering change, ensuring voice solutions are resilient, scalable, and aligned to best practices.
• Deliver and support the next generation of AI capabilities to drive and add value to the customer and colleague experience.
• Support automation and orchestration activities to improve efficiency, accuracy, and service reliability across Voice Services.
• Provide technical insight and recommendations to guide solution choices and ensure compliance with Group technology policies.
• Provide technical leadership across the Voice Services engineering community, mentoring junior engineers, guiding best‑practice decisions, and promoting a culture of high‑quality engineering.

Requirements

• Strong experience with large‑scale telephony platforms and enterprise voice solutions, ideally including technologies such as SIP, CX, CCaaS, Avaya, RingCentral, Verint and Genesys.
• Proven ability to influence engineering outcomes, assess technical risk, and contribute to the balance of service stability and transformation delivery.
• A good understanding of automation and Infrastructure as Code, with hands‑on experience using tools such as Python, Jenkins, Harness, Ansible, Terraform, or Docker.
• Ability to communicate clearly and collaborate effectively across engineering teams, operational functions, and vendor partners.
• Experience supporting roadmap activities, identifying and tracking technical debt, and contributing to overall platform health and readiness.
• A proactive mindset with the ability to investigate complex technical challenges, explore emerging patterns, and help validate solutions for enterprise adoption.

Culture & Benefits

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.