L2 Operational Support (Enterprise Mobility Management) in German

TL;DR

L2 Operational Support (Enterprise Mobility Management) in German): Providing advanced troubleshooting and strategic platform management for complex mobility incidents and MDM platforms with an accent on device enrollment, configuration, and security policy enforcement. Focus on root cause analysis, platform optimization, and ensuring compliance across managed mobile devices.

Location: Budapest, Hungary. Working model: Hybrid (2 days in the office).

Company

hirify.global is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Provide advanced troubleshooting for complex mobility incidents.
• Own the technical roadmap for MDM platforms including JAMF Pro, IBM MaaS360, and Ivanti.
• Enforce security policies and monitor compliance across managed mobile devices.
• Conduct deep-dive analysis of recurring mobility issues and deliver remediation plans.
• Create and maintain comprehensive technical documentation and knowledge articles.
• Design and deliver training sessions for regional IT teams.

Requirements

• Fluency in German is required.
• Strong hands-on expertise in JAMF Pro for iOS and iPadOS.
• Experience managing IBM MaaS360 for Android and corporate mobility.
• Working knowledge of Ivanti mobility capabilities.
• Experience with Apple Business Manager, Automated Device Enrollment, and Android Enterprise.
• Deep understanding of mobile OS security controls and compliance frameworks.
• Experience handling escalated L2 incidents in global environments.

Nice to have

• JAMF 200 or 300 certification.
• ITIL certification.
• Experience supporting a geographically distributed workforce.

Culture & Benefits

• Energetic, collaborative, and inclusive workplace environment.
• Opportunity to build a personalized career path.
• Being part of a global community with over 300,000 associates.
• Focus on doing what's right for people, clients, company, communities, and climate.
• Fostering an innovative environment.