Client Success Executive

TL;DR

Client Success Executive: Strategic partner and advocate for clients, ensuring their success, satisfaction, and growth with an accent on relationship management, operational execution, and strategic insight. Focus on aligning internal efforts with client goals, driving performance, and fostering long-term partnerships.

Location: Onsite in North Carolina, United States

Salary: $60,000–$65,000

Company

Altera Digital Health is a healthcare technology company focused on empowering clinicians with smarter data, seamless interoperability, and human-centered AI.

What you will do

• Serve as the internal advocate for assigned clients and build strong relationships with stakeholders.
• Lead Strategic Partnership Reviews to assess performance, align goals, and develop customized success plans.
• Monitor and track KPIs, driving Net Promoter Score (NPS/KLAS) improvement initiatives.
• Oversee day-to-day client operations, ensuring a seamless and positive experience and contractual accountability.
• Identify and drive lead generation opportunities within existing client accounts.

Requirements

• Bachelor’s degree.
• 2–4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.
• Experience with strategic planning, KPI tracking, and cross-functional collaboration.

Culture & Benefits

• Focus on purposeful evolution of healthcare through smarter data, seamless interoperability, and human-centered AI.