TL;DR

CX AI Architect (AI): Owns the chatbot experience and transforms automated support into a premium Resolution Engine with an accent on technical AI mastery and customer empathy. Focus on leveraging knowledge in LLMs to move beyond rigid trees into fluid, natural conversations.

Location: Fully remote or in a modern and welcoming office in Riga

Salary: 2500-3000 EUR gross per month, depending on experience, education, and skills

Company

%hirify_global% is the engine that powers on-demand commerce at global scale, bringing together tech, talent, and infrastructure to help people turn ideas into beautiful products.

What you will do

Design the seamless transition from "Bot to Human", ensuring the agent has full context.
Use A/B testing to refine bot responses and diagnose/fix dialogue logic.
Implement "Validation Loops" to confirm user understanding before acting.
Establish protocols and guardrails to ensure the LLM remains within brand voice and adheres to data privacy standards.
Identify manual tasks that can be safely automated without losing the "human touch".
Work with Support, Product, and Engineering to sync the bot’s knowledge base.

Requirements

Mastery of guiding models (GPT-4, Claude, Gemini etc.) and strong understanding of LLM behavior.
Experience designing system prompts, guardrails, and response constraints with deep understanding of flow mapping.
Ability to dive into chat logs and sentiment analysis to identify frustration points.
Experience integrating GenAI with support platforms (like Zendesk, Salesforce etc.) and APIs.
A "user-first" mindset obsessed with reducing the Customer Effort Score (CES) and improving bot Customer Satisfaction Scores (CSAT).
Cross-functional stakeholder management experience and strong communication skills.

Culture & Benefits

Work in a global, inclusive, supportive, and ambitious team.
Enjoy flexible working hours, starting as late as 11 AM.
Receive private health insurance.
Get 2 extra paid days off for mental or physical well-being, plus 1 extra for a birthday or celebration.
Access mentorship, internal meetups, and hackathons.
Benefit from free and healthy lunch if working from the Riga office.

Cx Ai Architect (Ai)