Customer Service Manager (Aviation Training)

TL;DR

Customer Service Manager (Aviation Training): Delivering an exceptional experience to cadets and airline customers throughout the training lifecycle with an accent on leading the customer service team, ensuring operational efficiency, and proactively resolving issues. Focus on maintaining high customer satisfaction consistent with FTO standards and collaborating with various departments to ensure a high-quality, safe, and customer-focused flight training environment.

Location: Onsite in Mesa, United States

Company

hirify.global is a corporation focused on innovation in simulation, training, and mission readiness to support critical operations worldwide.

What you will do

• Oversee daily customer service operations to ensure a professional, responsive, and student‑centric environment.
• Serve as the primary escalation point for cadet and customer concerns, ensuring timely and effective resolution.
• Partner with Planning, Dispatch, Training, HR, and Finance to support student onboarding, progression, and issue management.
• Lead the Customer Service department in managing airline partnerships and customer experience, ensuring department KPIs are met.
• Prepare and manage departmental budgets and monthly forecasting, overseeing the Student Reconciliation Process.
• Implement and enforce safety protocols across all customer‑facing processes and conduct regular safety audits.

Requirements

• High School Diploma.
• 2–5 years of experience in aviation operations or customer service.
• Minimum 2 years of experience in a leadership or supervisory role.
• Experience managing a diverse customer population.
• Strong organizational, analytical, and communication skills.
• Proficiency with Microsoft Office Suite and training management systems.

Nice to have

• Bachelor’s or Associate Degree in Aviation Management, Business Administration, Aerospace/Aeronautical Studies, or Education/Training Management.
• Aviation industry experience.
• Experience building and developing customer service teams.

Culture & Benefits

• Foster a culture of safety, accountability, collaboration, and customer service excellence.
• Join a purpose-driven organization driving innovation in simulation, training, and mission readiness.
• Work in an environment where bold ideas are encouraged, collaboration drives progress, and individual growth fuels shared success.
• hirify.global is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees.
• Reasonable accommodations will be provided for applicants needing assistance to submit their application.