Operations Specialist - Process Automation

TL;DR

Operations Specialist (Process Automation): Supporting process automation across the Operations department, focused on Customer Support and related areas with an accent on executing, maintaining, and enhancing automations. Focus on developing automation scripts, troubleshooting incidents, and integrating operational tools with internal systems.

Location: Onsite in São Paulo, Brazil

Company

hirify.global is one of the biggest GameTech companies in the world, operating in 20 markets and serving millions of customers.

What you will do

• Prioritize backlog items with the Product Owner (PO) and Program Manager.
• Develop or update automation scripts.
• Troubleshoot and resolve automation-related incidents.
• Align with Operations stakeholders to gather and clarify requirements.
• Document changes and ensure compliance with governance standards.
• Manage Zendesk access for BPO agents.

Requirements

• Fluency in English.
• Bachelor's in Engineering, Computer Science, Information Systems or similar.
• Strong Javascript hands-on experience.
• Knowledge of APIs and webhooks.
• Experience with Zendesk or similar ticketing systems.
• Experience with Power Platform or RPA tools (e.g., UiPath, Power Apps).

Nice to have

• Exposure to Customer Support operations.
• Knowledge of automation governance.
• Experience in matrix organizations.

Culture & Benefits

• Join a diverse team of more than 2,700 Kaizeners from 40+ nationalities.
• Be part of a company certified as a Great Place to Work across its offices.
• Work in a #oneteam environment where there is no average day.
• Leverage cutting-edge technology to provide the best customer experience.
• Opportunities to grow and press play on your potential.