Key Account Manager (iGaming)

TL;DR

Key Account Manager (iGaming): Managing a portfolio of high-net-worth customers in Peru, focusing on building strong relationships to enhance loyalty, retention, and lifetime value within a sustainable framework. Focus on delivering personalized experiences, monitoring customer performance, and proactively engaging with key accounts at strategic points in their lifecycle.

Location: Lima, Peru

Company

hirify.global, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets.

What you will do

• Manage a portfolio of high-net-worth customers and establish strong personal relationships to foster loyalty and retention.
• Monitor individual customer performance and ensure timely provision of online and offline rewards.
• Provide top-tier customer service, acting as the primary point of contact for assigned customers.
• Proactively target individual customers with appropriate actions at strategic points in their lifecycle.
• Plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team.
• Monitor market-level performance, comprehend emerging trends, and initiate tailored campaigns.
• Acquire in-depth knowledge of customers to build respective strategies and provide valuable feedback to enhance the overall customer experience.

Requirements

• Bachelor’s and/or Master's Degree in Marketing, Business Administration, Management, or other relevant fields.
• Work experience in a customer-facing environment; key customer management experience is a plus.
• Native Spanish speaker and excellent command of English (C1+).
• Strong relationship-building skills, commercial acumen, analytical, and organizational skills.
• Passion for the online gaming industry, either as a customer or through prior work experience.
• Professional appearance and a willingness to travel and work outside of regular office hours.

Culture & Benefits

• Work in a diverse team of more than 2,700 Kaizeners from 40+ nationalities across 3 continents.
• Be part of a company recognized among the Best Workplaces in Europe and certified Great Place to Work.
• Opportunity to engage with high-value customers, providing a world-class experience while promoting responsible gambling and sustainability.
• Emphasis on fostering loyalty, retention, and increased lifetime value of customers.