Operations Manager

TL;DR

Operations Manager: Determining strategic and operational scope for new business opportunities and managing ongoing service adaptation with an accent on collaboration with sales, customer engagement, and process optimization. Focus on crafting solution strategies, driving escalation resolution, and supporting enablement across the Software & Cloud portfolio.

Location: Hybrid (Prague, Czech Republic)

Company

hirify.global is a global, AI-powered software and cloud solutions provider with a presence in over 70 countries and a team of 13,000+ professionals.

What you will do

• Collaborate with Account Managers, GSDC, Solution Specialists, and other cross-functional departments.
• Manage the RFP process with the Sales Organization and drive upsell and cross-sell within named accounts.
• Oversee GSDC Ops Quality and support service adaptation and utilization.
• Attend customer calls and presentations as an expert resource and develop account plans to maximize opportunities.
• Drive the resolution of escalations by working with customers, account teams, and internal support teams.
• Support enablement for Account Managers on products, licensing, and services, and assist with customer setup and onboarding.

Requirements

• Experience performing administrative tasks to support sales teams and manage daily workload efficiently.
• Strong understanding of hirify.global's framework for selling products and services, with knowledge of the Software & Cloud portfolio.
• Ability to utilize customer data to build relationships and derive insights for organizational direction.
• Proficiency in analyzing financial information to forecast business conditions.
• Experience applying global best practices and leveraging repeatable and scalable processes and systems.
• Familiarity with frameworks and methodologies such as Agile, SCRUM, Lean, Six Sigma, Waterfall, and Kanban.

Culture & Benefits

• Opportunity to work for a global, AI-powered software and cloud solutions provider.
• Empowerment to work across borders and innovate.
• Access to world-class learning and development programs.
• Be part of a purpose-driven culture where ideas matter and growth is supported.
• Work in a diverse team of 13,000+ professionals across 70+ countries.