User Operations and Content (Healthtech)

TL;DR

User Operations and Content (Healthtech): Supporting day-to-day user experience operations with an accent on user support workflows and content coordination. Focus on resolving support queries, identifying user feedback patterns, and assisting with campaign launches.

Location: Hybrid in Ho Chi Minh City, Vietnam. Relocation support is available.

Company

hirify.global is a global, mission-led startup building a free, gamified mobile app that rewards users for managing their health, aiming to become the world’s largest self-reported medical record platform.

What you will do

• Manage user/customer support workflows, responding to inquiries and escalating complex cases.
• Identify patterns in user feedback and surface insights to product and growth teams.
• Contribute to improving internal processes, SOPs, and maintaining knowledge bases.
• Coordinate with design and content teams for timely delivery of assets and localization.
• Assist in the setup and launch of user engagement and gamification initiatives.
• Support operational tracking and basic reporting of campaign performance.

Requirements

• Comfortable working in a fast-paced startup environment.
• Strong organizational skills and attention to detail.
• Comfortable working with data, including basic Excel/Google Sheets.
• Excellent written and verbal communication skills in English.
• Self-starter attitude with a bias toward action and iterative learning.
• Passion for gamification, digital health, and community-driven experiences.

Culture & Benefits

• Hybrid working model, typically 3 days in the office per week.
• Relocation support available (discussed on a case-by-case basis).
• Provision of necessary tech equipment and tools.
• Opportunities for growth and skill development.
• Performance-related, quarterly paid bonus scheme.
• Paid time off and public holidays.
• Meals and refreshments provided at the Vietnam office.