Business Analyst – Customer 360 (Aviation & Data)

TL;DR

Business Analyst (Aviation & Data): Supporting the design and delivery of a unified customer view across airline digital, commercial, and operational platforms with an accent on customer data, integrations, and analytics. Focus on eliciting, analyzing, and documenting business and technical requirements, and translating complex data concepts into clear business artifacts to enable personalized customer experiences.

Location: Remote (Global) - no explicit location restrictions mentioned for candidates.

Company

hirify.global is a leading global professional services company, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Elicit, analyze, document, and manage business and technical requirements across Customer 360 workstreams.
• Understand end-to-end customer journeys by collaborating with business stakeholders.
• Analyze customer data flows, feeds, schemas, and integration points between various platforms.
• Support data migration and transformation initiatives, ensuring data quality and consistency.
• Collaborate with architects, developers, data engineers, and vendors to validate solution designs.
• Act as a bridge between business and technology teams to ensure measurable business outcomes.

Requirements

• Proven experience as a Business Analyst within technology-led or data-driven transformation programs.
• Strong background in customer data, analytics, or Customer 360 initiatives.
• Aviation industry experience is critical.
• Hands-on data analysis capability, including interpreting data models, schemas, and APIs.
• Experience with customer communications, CRM, marketing automation, or loyalty platforms.
• Strong understanding of Agile delivery methodologies.
• Excellent written and verbal communication skills with the ability to engage senior stakeholders.

Nice to have

• Experience with customer personalization, segmentation, or real-time decisioning use cases.
• Working in large, complex, multi-vendor environments.
• Prior experience as a Data Analyst or in a data-heavy BA role.
• Exposure to Adobe Journey Optimizer and/or Amadeus platform.

Culture & Benefits

• Energetic, collaborative, and inclusive workplace where everyone can thrive.
• Global community with over 300,000 associates.
• Fosters an innovative environment where you can build your career path.
• Committed to doing what’s right for people, clients, company, communities, and climate.
• Consistently listed among the most admired companies in the world.