Business Systems Analyst (ServiceNow)

TL;DR

Business Systems Analyst (ServiceNow): Supporting and enhancing the enterprise ServiceNow platform with an accent on designing, configuring, and optimizing scalable solutions. Focus on translating business requirements into effective platform configurations and promoting standardization, automation, and continuous improvement in service delivery.

Location: Flexible from Sao Paulo, Brazil

Company

hirify.global empowers organizations to improve customer and employee experiences globally through its AI-powered Experience Orchestration platform.

What you will do

• Lead the onboarding of new teams, applications, and capabilities into the ServiceNow ITSM ecosystem.
• Partner with business stakeholders to define enhancements, success metrics, and translate them into user stories.
• Drive adoption and continuous improvement through KPI definition, dashboard development, and Performance Analytics reporting.
• Provide insights into ITSM maturity, service performance, and process compliance for data-driven decision-making.
• Support CMDB data integrity and CSDM alignment.
• Govern and optimize the knowledge management ecosystem across ServiceNow and integrated platforms.

Requirements

• 3–6+ years of hands-on ServiceNow platform experience.
• Experience supporting multiple ServiceNow modules.
• Strong understanding of enterprise service management processes.
• Experience gathering requirements and translating them into platform solutions.
• Experience building reports and dashboards in ServiceNow.
• Strong stakeholder communication skills.
• Experience working in Agile environments.

Nice to have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Implementation Specialist certifications.
• ITIL 4 Foundation certification.
• Familiarity with CSDM/CMDB and platform governance practices.
• Experience supporting integrations or automation initiatives.

Culture & Benefits

• Independence to make a larger impact on the company and take ownership of work.
• Collaboration with global teams to build trusted platforms.
• Embraces empathy and cultivates collaboration for success.
• Offers competitive benefits and perks.
• Committed to fairness and diversity in the workplace.