Team Lead, Solutions Support (Microsoft Azure)

TL;DR

Team Lead, Solutions Support (Microsoft Azure): Leading a team of skilled Support Engineers for Enterprise customers, balancing hands-on technical support with team leadership, queue oversight, and quality control. Focus on providing advanced troubleshooting for complex AVD, Intune, and Modern Work issues while driving operational discipline and coaching engineers.

Location: Remote (United States)

Salary: $80,000–$100,000 USD per year

Company

hirify.global simplifies IT professionals' lives by helping deploy, manage, and cost-optimize native Microsoft cloud and end-user computing investments, partnering with Enterprises and Managed Service Providers globally.

What you will do

• Provide daily guidance and direction to Enterprise Support Engineers.
• Lead day-to-day performance of the Enterprise Support queue, identifying trends and driving process improvements.
• Deliver direct coaching, performance feedback, and support onboarding for new engineers.
• Provide advanced troubleshooting support for complex AVD, Intune, and Modern Work issues.
• Engage directly with customers via screen share and live troubleshooting sessions.
• Partner with Escalation, Engineering, Product, Sales Engineering, and Customer Success teams.

Requirements

• 5+ years of technical support, cloud infrastructure, or enterprise systems experience.
• Strong experience with Azure Virtual Desktop and Intune environments.
• Comfortable leading peers and setting technical standards.
• Clear communication with both customers and internal stakeholders.
• Strong diagnostic and troubleshooting mindset.
• English: B2 required.
• Work authorization for the United States is required.

Nice to have

• Previous experience supporting cloud-based services or SaaS products.
• Knowledge of Active Directory, Group Policy, and identity management concepts.
• Experience with ticketing systems (e.g., Zendesk).
• Understanding of ITIL framework and best practices.
• Microsoft Azure or ITIL certifications.

Culture & Benefits

• Competitive Base and Incentive Plan with Stock Options.
• Unlimited Flexible Paid Time Off, including your birthday off.
• Collaborative Team Culture.
• Health, Life, and Disability Plans (benefits for international employees outside the US vary by country).
• Retirement Plan.